Shipping policy

Shipping Policy
Effective Date: 01 Feb 2024
Last Updated: 01 Oct 2026
Thank you for visiting and shopping at NExAR . Below are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification email containing your tracking number once your order has dispatched.
Please note that during peak seasonal periods or sales events, order processing times may take slightly longer.
Shipping Destinations & Estimated Delivery Times
We ship locally and internationally using trusted international logistics partners. Because we fulfill orders directly through specialized manufacturing and distribution facilities, delivery timelines depend on your location:
| Region / Country | Estimated Delivery Time |
-| United Arab Emirates & GCC | 5 – 10 Business Days |
| United States & Canada | 7 – 15 Business Days |
| United Kingdom & Europe | 7 – 14 Business Days |
| Australia & New Zealand | 8 – 16 Business Days |
| Rest of the World | 10 – 20 Business Days |
Note: Delivery times are estimates and start from the date of dispatch, not the order date. Unexpected delays can occur due to customs inspections, weather disruptions, or local courier capacity.
Shipping Rates & Free Shipping
Standard Shipping: Shipping fees are calculated at checkout based on destination and weight/volume of the package.
Free Shipping Threshold: We offer Free Standard Shipping on all orders over 150AED.
Order Tracking
Once your order ships, you will receive an email containing a shipment confirmation and a unique tracking link or tracking number.
Please allow 2 to 5 days for the tracking status to update in the carrier's system after receiving your dispatch notice.
You can track your order at any time directly on the shipping carrier’s website.
Multiple Shipments / Separate Packages
Because our inventory is managed across multiple fulfillment centers, items from a single order may occasionally be shipped in separate packages. If your order is split:
You will receive distinct tracking numbers for each package.
There are no extra shipping charges for split deliveries.
Customs, Import Duties, and Taxes
Duties & Taxes: Orders shipped internationally may be subject to import duties, local taxes (including VAT), and customs fees once the shipment arrives in the destination country.
Customer Responsibility: All additional charges incurred during or after shipping are the sole responsibility of the customer. We are not responsible for delays caused by customs processing in your destination country.
Incorrect Address & Undeliverable Packages
Please carefully review and confirm your shipping address before placing your order.
We are not responsible for orders delivered to an incorrect or incomplete address provided by the buyer.
If a package is returned to us or our supplier due to an incorrect address, uncollected package at local post offices, or refused delivery, the customer will be responsible for any re-shipping costs incurred.
Lost or Damaged Packages
Damaged Items: If your package arrives damaged, please take clear photos/videos of the package and damaged items immediately and contact us at support@nexar-store.shop within 48 hours of delivery.
Lost Packages: If your tracking status shows that your package has been delivered but you have not received it, or if tracking has stopped updating for more than 15 business days, please reach out to our customer support team so we can open an investigation with the carrier.
Order Cancellations & Address Changes
Requests to cancel an order or modify the shipping address must be submitted within 1 to 2 hours of placing the order.
Once an order has entered fulfillment or shipping, we cannot alter the delivery address or cancel the shipment.
Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our support team:
StoreName: NExAR
Support Email:support@nexar-store.shop

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM GST